Refund policy

Refund policy

We hope you love your planner, but if something isn’t right, please get in touch.

Standard planners

For standard, non-personalised planners purchased online, you can contact us within 14 days of receiving your order if you wish to return it.

Items must be returned in their original condition and you will be responsible for the cost of return postage unless the item is faulty or incorrect.

Once your return has been received and checked, your refund will be processed to your original payment method.

Adapted or personalised planners

Planners that have been made to your individual specifications or clearly personalised may not be eligible for cancellation or return simply because you have changed your mind. 

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs where helpful, and we’ll work with you to put it right.

Cancellations before dispatch

If you need to cancel an order before it has been dispatched, please contact us as soon as possible. If production has already begun on a personalised or specially adapted planner, cancellation may not always be possible.